Technology Helpdesk

If you need to contact the HF-L Technology Services Department, please email and a member of the department will respond to you as soon as possible.


If you are having hardware issues, please email the technology department with details of the issue and a member of the department will contact you to help resolve the issue.

Email:  technologyservices@hflcsd.org
Hours: Monday - Friday  8:00 am - 3:00 pm

Click on the video or hyperlink below for instructional assistance




Zoom Update

Zoom has released Version 5.0 that includes advanced security enhancements with support for AES 256-bit GCM encryption. With the new update, you will also see a difference in the options for inviting attendees and for ending/leaving a meeting.


Zoom Version 5.0 (or later) will be required for all Zoom sessions after May 30,2020. As such, everyone will need to upgrade his/her version of Zoom by May 30th.

HF-L STUDENTS:

The device must be on the HF-L campus and connected to the District wireless network in order to receive this update.  Parents/Students will need to go to one of the school buildings and park near the building.  Please follow this process:

  • Shutdown the laptop before coming to campus.

  • Once on campus, turn on the laptop and connect to the HFL Wireless Network.

  • Wait for the Zoom update to occur in about 5 minutes.  When the update is complete, the Zoom app will open and the version will be displayed at the bottom of the Join window.  Please DO NOT start the Zoom app while the update is running.  

Zoom update image


If you have a personal device that you use with Zoom, you will need to update the Zoom App before May 30th.

HF-L STAFF:

If you are working on campus now, the zoom update has already been sent to your computer.   The new version is 5.0.1.  To check the version, open the Zoom app from the Windows Start menu:

Zoom from start menu image        Zoom update image


If you are working remotely - below are 2 options on how to complete this update:


Option 1: From home, on your school issued laptop, connect to the HF-L Network via the VPN. Once you connect to the VPN, the software update will take place. It should occur in about 5 minutes. When the update is complete, the Zoom app will open and the version will be displayed at the bottom of the Join/SignIn window (see image below).  Please DO NOT start the Zoom app while the update is running.  

If you are unfamiliar with the VPN, the instructions for installing the VPN can be found on the Staff Intranet. The VPN allows you to remotely connect to the HF-L Network. Please be sure to disconnect from the VPN after your software update has completed.

Option 2: Drive to one of the school buildings, park near the building, open your school issued laptop and be sure you are connected to the HF-L Wireless network. Once connected to the network, the software will install in about 5 minutes. When the update is complete, the Zoom app will open and the version will be displayed at the bottom of the Join/SignIn window (see image below).  Please DO NOT start the Zoom app while the update is running.  



Zoom update image

If you are automatically signed into Zoom, you can check the version by clicking on your profile icon > Help > About Zoom:

Zoom update check image


Personal Devices including Cell Phones:
If you have a SMART device that you use with Zoom, you will need to update the Zoom App before May 30th.

If you have downloaded the Zoom app on a home computer, you will need to update the software:

Zoom check for updates image

If you have any questions, please email technologyservices@hflcsd.org.

 

The Honeoye Falls-Lima Central School District does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs, activities, employment, and admissions; and provides equal access to the Boy Scouts and other designated youth groups.

The following person has been designated to handle inquiries regarding the non-discrimination policies: David Leahy, Compliance Officer/Coordinator, at: Email - David.Leahy@hflcsd.org, Telephone - (585) 624-7181, Address - 20 Church Street, Honeoye Falls, NY 14472. Inquiries concerning the application of the Honeoye Falls-Lima Central School District non-discrimination policies may also be referred to the U.S. Department of Education, Office for Civil Rights (OCR), 32 Old Slip, 26th Floor, New York, NY 10005, Telephone (646) 428-3800 (voice) or (800) 877-8339 (TTY).

Website by SchoolMessenger Presence. © 2020 Intrado Corporation. All rights reserved.